 Supported project management team on over forty active projects in reporting, scheduling, organizing and expediting engineering, sourcing, manufacturing, and logistics  Supported senior commercial team in the production of bids  Developed and implemented new processes to control and improve Return Material Authorization efficiency and reduced average outstanding cases from over thirty to below five  Processed customer purchase orders for substation automation control and transformer monitoring and diagnostic products to global clientele  Coordinated customer training for both customer site and factory located training at both Calgary and Montreal locations