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Liability by Software Vendor

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Forum Guest
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I would like to explore the topic of liability by software vendors that promise and don’t deliver.
A project Management software full of bugs, full of traps may lead the user into heavy economic loss. As vendors profit from this they should be liable if their product falls short of delivering what it is supposed to.
How can you measure negligence?
How can you measure due care?
Is a disclaimer unlimited?

Replies

Erik Jonker
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Word of mouth is generally a good way of determining whether a package is any good. That is a good reason for participating in this forum.

On the www.planning-engineer.com they have software reviews, which could be very helpful.

You have just got to get a package that fullfills your needs and your pocket. Generally you get what you pay for.

Regards,
Erik
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This is a bit old, but interesting none-the-less:
    Software is error-ridden in part because of its growing complexity. The size of software products is no longer measured in thousands of lines of code, but in millions. Software developers already spend approximately 80 percent of development costs on identifying and correcting defects, and yet few products of any type other than software are shipped with such high levels of errors. Other factors contributing to quality problems include marketing strategies, limited liability by software vendors, and decreasing returns on testing and debugging, according to the study. At the core of these issues is difficulty in defining and measuring software quality.


http://www.nist.gov/public_affairs/releases/n02-10.htm

With regards to the issue of liability, that is covered by your contract when you license software. Usually, vendors protect themselves with very limited liability.