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Measuring the Unmeasurable

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Patrick Weaver
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Our latest blog post Measuring the Unmeasurable – Using WPM to Control Unmeasurable Work! outlines a process for measuring progress using WPM to assess progress in a consistent and reliable way where there is no tangible metric available such as activities involved in culture change, various negotiations and consultations, and integrated CAD design. The approach can be used in a wide range of situations:
- To estimate the remaining duration for work on an activity
- As part of the controls process in a project being managed using Work Performance Management (WPM)
- To assess progress in a Work Unit on a project applying Project Controls 3.0 (PC-3.0)

The five steps involved are:
1.  Establish Milestones and define done for each.
2.  Estimate the time needed for the work leading to each milestone.
3.  Baseline the plan.
4.  Measure progress using WPM.
5.  Take management action.

More details are in the blog.

Management cannot manage without information to support decision making. The information derived using the above approach on work that is inherently unmeasurable may not produce a completely accurate answer, but the answer you derive is defensible, repeatable, and owned by the people involved in doing the work.  If the management approach is consultative and supportive and the information is used to develop better outcomes everyone benefits.

For more on the technique see: