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Team Manager

Team Manager, British Telecom - Ireland, Multiple customer delivery projects of Telecoms infrastructure

START Date: 
May, 2006
END Date: 
October, 2006

Team manager in the service delivery department I lead a diverse team of 15 order managers across multiple locations in Ireland, UK and India. I was accountable for the on time delivery of an order book regularly in excess of €1m per week. I achieved this through encouraging collective learning, setting clear goals and target, building consensus and team synergy.

 

Achievements

•       Recognition for outstanding customer service for putting the customer first.

Experience Hours (Planning & Scheduling): 
100

Market Place

Primavera P6 and Microsoft Project books, on-line video training courses and training material available from an internationally recognised publisher. Teach yourself using on-line or book based learning or run your own in-house or public courses.
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