Use operational experience and understanding to ensure that the automated schedule has produced work schedules that give appropriate priority to high risk work and sites.

  Managing work schedule and dealing with jobs that cannot be automatically scheduled or are in jeopardy to ensure that business objectives and LOS are met.

  Monitoring the progress of work to ensure that potential jeopardy situations are identified early and dealt with proactively.

  Use operational knowledge and experience, and expertise in telemetry and other systems to monitor alarm status of operational sites.

  Interpret and process alarms in accordance with business guidelines to prevent unnecessary workloads from being deployed to field resources.

  Provide reports based on statistical analysis of alarm information.

  Monitor status of telemetry infrastructure and deploy telemetry service personnel where appropriate.

  Use experience and knowledge of wastewater processes to pro-actively monitor process operation of vulnerable and

other identified sites to spot issues before processes fail.

  Use and analyse weather radar systems, Environment, to provide weather reports to customers; identify sites likely to

be detrimentally impacted by pending severe weather and escalate potential problems as necessary.

  To assist Impact/Operation Managers in taking real time decisions, by analysing all available infrastructure and system

information.

  Ensure a proactive response to infrastructure processes in order to maximise the system potential.

  Use experience and knowledge of operating systems to manage Help Desk, first line support for Field Operatives.

  Sole responsibility for ensuring verbal contact is made for high priority and out of hour’s work, to ensure acceptance of