Support sales, customers and all internal teams in relation to all aspects of WLR – training, provision, costs and after sales care

Capture customer information through liaison with customer, and interrogation of existing records and bills

Cleanse customer information to meet agreed minimum standard required for order processing and completion

Populate internal systems and documents with required information to facilitate seamless transfer of service

Provide first line support to customers and internal departments in relation to data capture, both on the telephone and in person

Act as an interface between the customer and internal units in relation to captured data

Act as an interface between KCOM and Other Licensed Operators in relation to captured data

Sole liaison for whole company in respect to this position and product

Integral member for large and small projects

Assisted in companys decision to upgrade from WLR2 offering to WLR3 offering. This involved software testing, training and product documentation rollout.