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A Case Study on The Implementation of Quality Function Deployment (QFD) in The Canal Reconstruction along Crude Oil Pipeline in

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Changing in scope during construction phase is the most common problems causing project delays among Indonesian contractors. Most of the scope changing is due to poor engagement with customer and to a failure in identifying customers’ needs during project scoping.

This paper aims to examine the aptness of QFD using HOQ in project planning and designing to guarantee that both the project requirements and project scope accommodate all the customer requirements, and to demonstrate the use of QFD during construction phases in a real project management implementation as control tools in the project construction.

The result of the QFD implementation using HOQ showed that 25 detailed final project scopes were developed from traditionally-generated nine project scopes.

It is concluded that the QFD is proven as a quality road map tools to help a project manager navigate the planning and construction process in project management. In addition, QFD is useful as smart sensitivity check when there are changes in the project requirements as all evolution in design is recorded from the beginning so that any alteration during the process of project planning is traceable.