AMJAD GUL                                                              

Phone:  +974 70307980                    

E-mail:   infoamjad@gmail.com

Career Objective

To be associated with a growth oriented professional organization where successful performance can be leverage for mutual advantage to scale greater heights personally and professionally.

Strength

A highly talented, team player and results-driven Information Technology Professional with 9 + years of work experience in reputed Banks as System / Network Administration, IT support Analysis, Hardware / Software Troubleshooting and Cisco Security Technologies implementations with vast exposure in managing all key elements of Information Technology Department.

Professional Qualification

Ø  MCS (Master in Computer Sciences)

Ø  CCNP (Security)  (Cisco Certified Network Professional in Security)

Ø  CCNA (Security)                          (Cisco Certified Network Associate)

Ø  CCNA (Routing & Switching)           (Cisco Certified Network Associate)

Ø  MCSE                                        (Microsoft Certified System Engineer)

Ø  MCSA                                        (Microsoft Certified System Administrator)

Ø  MCP                                          (Microsoft Certified Professional)

Driving License

Having a valid UAEDriving License.

Professional Experience

1. Organization        : Teralight Islamabad PAKISTAN

 Duration              : Mar 2010 – Nov 2012

     Designation         : Network Security Engineer (Sales)

     Job Profile:

• Responsible for pre-sales technical assistance, product education and post-sales support and installation services.
• Identify security issues and risks, and develop mitigation plans.
• Develop and interpret security policies and procedures.
• Responsible to give technical support to Clients.
• Develop and deliver training materials and perform general security awareness and specific security technology training.
• Maintaining and administering perimeter security systems such as firewalls and intrusion prevention systems.
• Evaluate and recommend new and emerging security products and technologies.
• Making technical presentations and demonstrating how our products meet client needs.
• Train users and promote security awareness to ensure system security and to improve server and network efficiency.
• Managing and interpreting customer requirements - speaking with clients to understand, anticipate and meet their needs
• Analyzing, troubleshooting and correcting network problems remotely and on-site.
• Performing analysis of network security needs and contributes to design, integration, and installation of hardware and software
• Responsible to handle Cisco Security channel at the company.
• Successful implementation of Network  Security solutions at client side (i.e. Cisco ASA & IPS etc)

Professional Experience

2. Organization         :HSBC Bank Middle East Limited Dubai  

    Duration                 : Feb 2006 till Dec 2009

    Designation           :Technical / System Engineer (IT Operations)

     Job Profile:

·     Responsible of installing software, creating & updating package advertisements / collections and pushing to more than 6,000 clients machines in UAE and 8 countries of HBME region through MS SCCM Sever 2007.

·     Testing the group standard monthly releases / patches and updates in a local test environment prior to live rollout.

·     Monitoring all new unpackaged applications / softwares. Entering in the regional desktop environment, via SMS reporting tools and coordinating the cleanup process for the same from various locations.

·     To test and implement new softwares & hardwares introduced to the business

·     Second line support for VPN & Safe Boot related issues.

·     Creating action taken Report for all the Virus incidents report sent by UK IT Security.

·     Keeping track of all new VPN access requests and updating on the SharePoint.

     Server Support Engineer

·         Daily Backup of server in MEFCO using Arc server. Backup manager and support for backup related issues on servers across HBME (as & when requested by respective local IT staff).

·           Rack mounting of servers, Tape drives etc. in server rooms across UAE.

·           Installation of Windows based Servers and standard software as per group  

       build standards.

·            Carrying out CR (Change Request) activities on servers (new installations,

        OS/HW upgrades /modifications etc) across UAE on approved down time

        window by IT Quality.

·           Worked for the preparation for the IT Audit activity to ensure all the processes

       are inline with the Group Standard.

·           Ensuring all the servers are inline with the group standard build and preparing   

       technical documentations.

Sub Team Leader Distributed System Support

·             Managing team of engineers in various sites across UAE.

·              Supporting Business units like MEFCO (Dubai Head Office) and sub branches in Sharjah, Abu Dhabi, Al Ain and Ras Al Khaimah.

·              Communicating with the business Leads to ensure up to date IT support. Interacting with higher management to ensure IT infrastructure at sites are well maintained and our job continues to have a healthy relationship with business units at these sites.

·               Coordination with support engineers to ensure all ageing / pending TT's are closed within SLA and maintain the SLA levels.

·              Supporting CWD (Common Windows Desktop) project for the entire UAE to roll out one standardize Desktop environment.

·                 Troubleshooting of workstations /printers /computer peripherals.

·                 Resolution of TT’s through ITIL based help desk systems.

·                 Supporting day to day Desktop applications (AS400 client, web based applications, MS Office and Standard banking Applications)

·                 Configuration & troubleshooting of Lotus Notes.

·                 Coordination / communication with other IT Teams (IT Stores, Procurement, Telecoms, Admin) for accomplishments of departmental tasks.

·                 Supporting HSBC Middle East Finance Company Ltd business Unit in day to day operations.

·                 User Training for modules in FML (leasing Application) application which developed by MAHCE software.

·                 Maintaining and follow-up of error log and enhancement list with MAHCE.

·                 Maintaining and updating all IT related documents. (Computer Network, User Administration, Software Licensing, Hardware Equipments Annual Maintenance Contracts)

·                 Installation, Configuration and troubleshooting of IBM LOTUS NOTES, AS 400(HUB).

·                 Installation and configuration of Citrix Remote Access.

·                 Liaise with third party vendors approved by HBME to negotiate service and product purchase agreements; Recommend Hardware and software purchases in line with objectives.

·                 Ensure timely Systems Back-up/Restore and proper off-site storage.

·                 Carrying out Disaster Recovery tests in timely manner.

3.    Organization : ALLIED BANK OF PAKISTAN

              Duration         : 2004 – 2006 (2Years)

              Designation  : System Administrator

4.    Organization : SILK SOFT TECHNOLOGIES, Pakistan

                   Duration         : 2001 - 2003 (2Years)           

              Designation   : IT Support Engineer

        Cumulative Job Profile for Position 3&4:

·            Design and Implementation of LAN solutions using Windows Server 2000 /  

                    2003, Windows 2000 / Windows XP, Microsoft Exchange Server 2003,

                    ISA Server 2000 / 2004.

·             Troubleshooting critical Hardware, Software, Servers and LAN problems.

·               Automating the Windows XP Installation (imaging).

·               Keeping end user community informed of incidents / problems status   changes.

·               Facilitate rapid response / restoration of IT Services by monitoring Help Desk

                    incident queue and end user communication.

·               Act as a single point of contact between the end user and the IT team.

·               Overall supervision of IT purchase and Installations.

·               Providing service desk / incident management functions for the IT team.

·               Deploying TCP/IP configuration.    

·               Configuring and managing Local / Network Printers.

·               Performing the Back Up and Recovery operations.

·               Deploying Software through Group Policy (Assigning / Publishing).

·               Installing / implementing / Managing Active Directory.

·               Installing and Managing DNS Server.

·               Providing backup to team members in their absence.

·               To meet the local IT executives on regular interval to discuss processes,   

                    issues and update task list to meet management goals.

·               Providing assistance and guidance to the Customers and Technical staff.

Professional Skills

·     Ability to perform multitasks with lots of interruptions and to include prioritization.

·     Taking basic instructions and then quickly grasp the tasks to produce the desired result.

·     Excellent in Software & Hardware installation and Trouble-shooting.

·     Experienced in Network Security and Firewalling Technologies mainly of State-full inspection and deep-inspections firewalls.

·     Experienced in Cisco Adaptive Security Appliance ASA 55XX devices installation, configuration administration and VPN configuration.

·     Experienced in the complete TCP/IP protocol suit including IP addressing scheme, subnetting and NAT.

·     Knowledge of configuring AAA access using Local Database and Remote AAA Server.

·     Experienced in ACLs, Modular Policy Framework and Inspections.

·     Experienced in Configuring Failover Mode (Active-Active / Active-Standby)

·     Knowledge of Internet Security and Security Concepts (Firewalling, RADIUS and TACACS+)

·     Knowledge of deploying Site-to-Site IPsec VPNs, DM VPNs, Get VPNs, Tunnel-Based IPsec VPNs, SSL VPNs and EZE VPNs.

·     Knowledge of Internet principles and technologies (DNS, VPN concepts and SSL)

·     Knowledge of network management principles and protocols (SNMP)

·     Knowledge of Transparent / Virtual Firewalling, and configuring, managing Security Contexts.

·     Excellent in Analysis.

·     Experienced in configuring and administering Active Directory, DHCP, DNS, ISA Server 2004 & Exchange Server 2003.

·     Good analytical and problem solving skills

·     Experienced in Windows O/S (Windows Server 2000 / 2003, Windows 2000 / Windows XP).

·     Overall supervision & Management of IT Trouble shooting & Administrative functions.

Date of Birth

      03 Feb, 1978

Languages

English, Urdu and Arabic (Basic)