Guild of Project Controls: Compendium | Roles | Assessment | Certifications | Membership

Manager-Claims & Contract, Larsen %26 Toubro - ECC, Al Rayyan Stadium

START Date: 
December, 2018

Serves as advisor to the Vice President (Rail Project) and others on change order and claims related issues. Provides advice to Project management and staff and serves as the Project’s representative for any issues related to claims management.  Assesses newly submitted Contractor claims for validity; coordinates with the DCMP management team to identify potential claims.  Prepares and maintains a detailed register of Contractor claims and potential claims.  Briefs senior management on the exposure and status of the claims register    Checks pre-qualifying claims received from Contractors to ensure claims are received within contractual deadlines and that Contractor has submitted reasonable initial substantiation of claim and determines whether claims are administratively compliant with contract. Notifies Contractor as appropriate.  Conducts forensic analysis of claims and potential claims by reviewing Contractor claims and potential claims.  Coordinates with project team to obtain relevant background information and documentation.  Conducts forensic investigation of the technical construction issues, undertaking delay analysis of the program critical path.  Determines presence of Contractor-caused concurrent delay (if any) and formulates the project defense and/or counter-claim, as appropriate.  If appropriate, ascertains Contractor’s entitlement in terms of change in scope, extension of time, financial quantum and financial impacts.  Prepares expert claims reports for each claim and potential claim on the claims register.  Confirms claim is pre-qualified and administratively valid including reviewing forensic analysis.  Presents claims reports to Contract Administration peers for review, analysis and approval and submits to the Engineer in due course for his/her consideration.  Uses claims reports to form the basis of summary presentations to key internal stakeholders.  Negotiates and settles claims; prepares all necessary letters and transmittals to be issued in respect of claims or potential claims.  Appoints/selects and briefs independent expert witness, where appropriate; obtains testimony from internal Project team, as appropriate. Design and implement various policies and procedures for claims.

Provide services to all business requirements and ensure optimal handling of all claims and investigate all issues and provide training for all business units.

Evaluate all new claims and administer all data integrity data and manage communication to safety department and monitor all claims exceeding $5000 and ensure timely closure.

Evaluate all business units associate claims.

Provide training to juniors to manage all outstanding claims and design an efficient duty program and coordinate with HR team to facilitate same.

Perform regular quarterly audits on all local TPA offices.

Monitor effectiveness of all programs and provide support to all open claim file reviews and manage all payment cycle to ensure compliance to all contract requirements.

Design and maintain panel of investigators to use all TPA and prepare reports for monthly chargeback for all business units.

Analyze all claims to ensure optimal quality and prepare reports for various business units and monitor all chargeback expenses and provide report to all clients and management.

Perform investigation on all reserve increases and perform regular surveillance of all claim issues and maintain efficient location code listing for TPAs.

Provide all claim kits and auto ID card to various business units and recommend improvements in processes to increase proficiency and supervise effective resolution of all claim inquiries.

Schedule all internal and external audits on all claims issues and supervise processing of all billing issues.

Oversee all electronic claims processes and evaluate all self-insurance applications and prepare claims reports and evaluate all actuarial.

Analyze all claims and identify all risks and ensure processing of all claims as per company policy.

Forecast all staffing requirements and identify and resolve all issues effectively and schedule all employee attendance.

Experience Hours (Planning & Scheduling): 
Experience Hours (Cost Management): 
Experience Hours (Forensic Analysis):