The role involved site survey, feasibility study, management of installation and commissioning, client liaison on both technical and commercial issues.
As a systems trouble shooter work involved management of a wide range of situations both in technical and in business settings. Wide variation of experience gained mostly on short duration, problem projects, which resulted in a series of successful outcomes.
Projects were managed and carried out from a combination of company base and world-wide client sites including Italy, China, Libya, Nigeria, Australia, United Emirates and various sites throughout the UK.
Acted in a business development role in support of the Sales department by providing Customer Care support services. Providing in-field intelligence on client requirements and maintaing company credibility through technical support excellence at the client’s worksite.
Expanded business by using the existing client base ‘on-site problem solving activity’ as lead-in to sales opportunities for further system extensions and upgrades. Customer Care department annual turnover increased from £350,000 to over £12m during my employment.
Provided trouble-shooting services for a wide range of control, safety, power and telecommunications systems. Designed modifications to embedded real time executive software. Designed PLC application software (ICS range of PLCs, Modecon, AB, GE Fanuc).
Developed service business in China using three subsidiaries (Beijing, Shenzhen, Shanghai) through a position as Chief Engineer in the Shenzhen office.