Delivered complex business and IT change, operational improvement, compliance and business analysis projects
· Client: High Speed 2, Senior Risk Manager
Managed the full risk lifecycle including identification, qualitative/quantitative analysis, monitoring & review
§ Delivered early stage risk identification and assessment workshops to support overall strategy
§ A key contributor to process, risk systems, and reporting implementation and improvements
§ Established the BAU process to mitigate and control risk, identifying areas of concern and opportunities, to ensure all key decisions were taken in line with the organisation’s strategy
· Client: Royal Dutch Shell, Consultant Project Manager / PMO
§ Outsourced a retail business segment in 5 European countries improving customer service/reducing costs
§ Managed the transformation initiative in 18 countries (Europe, Middle + Far East) reducing headcount, decreasing costs, redefining team roles, recruitment, creating processes and implementing training
§ Implemented the data privacy framework (Europe, Middle East, Far East & North America) based on advanced Binding Corporate Rules, attaining a ‘Good’ rating with Internal Audit, in preparation for GDPR
§ Managed a simulation to improve end-user confidence, pilot in the Philippines, a key go-live business readiness criterion within a people, systems & organisational improvement programme
§ Integrated planning, project control and reporting, for a new business start-up in the USA including data prospects, recruitment and on-boarding, training, marketing, card service delivery and IT systems
§ Implemented a loyalty mobile application for 15 countries in English, Dutch, French, Italian, and Turkish
§ Improved the B2C retail marketing campaigns and loyalty offers in 18 countries (Europe, Middle+Far East)
§ Supported a cards solution swap, involving the bid process, organisational change, IT systems, and building a support team in South Africa
Line Manager and Performance Development Manager for several members of the Chaucer team. Compliance Lead for the Shell team (onboarding, adhesion to standards, and training); Actively involved on business development; involved in the internal implementation of the CMAP ERP system.