START Date:
February, 2004
END Date:
December, 2004 Developed organization's structure, service strategies, operational policies and procedures to pursue major voice and data services. Controlled and monitored IT resource investment, risk management. Evaluated post implementation issues, infrastructure and resources to ensure alignment with organizations objectives and service level agreements. Worked closely with cross functional teams to develop go-to-market strategies, sales presentation and proposals. Follow-up and account management of existing customers on up-selling opportunities and maintenance contracts.