§ As a core member of the Management Team, provided management with regular project updates; served as a critical advisor to the team as an Implementation leader and helped to set the direction for the implementation and professional services team, with a special emphasis on how and what we implement. Maintained reporting on capacity, amount of implementation work, and future outlook in order to advise strategic direction setting.
§ Led client implementation service delivery, provided management and oversight of implementation projects, and staffing including project assignments, capacity planning and project profitability.
§ Responsible for liaising and coordinating with product and development managers in successful planning and execution of the project schedules with the desired quality.