Dear All,
I am working in the planning department in an engineering firm. Our company has requested all departments to provide with the KPI(s) (Key Performance Indicators) to measure the improvement of each department.
For a servicing department, the typical KPIs are easy to put in place. These are such, delay to respond to customer requests, the customer satisfaction, etc.
But do you have any idea about the KPIs for project planners and their performance? How it would be measured and how it could be improved?
It’s a delicate point to differentiate the planner performance in planning with the project plan which might be affected with other delay factors, outside of the scope of the planner.
Best regards,
Jubin
I am working in the planning department in an engineering firm. Our company has requested all departments to provide with the KPI(s) (Key Performance Indicators) to measure the improvement of each department.
For a servicing department, the typical KPIs are easy to put in place. These are such, delay to respond to customer requests, the customer satisfaction, etc.
But do you have any idea about the KPIs for project planners and their performance? How it would be measured and how it could be improved?
It’s a delicate point to differentiate the planner performance in planning with the project plan which might be affected with other delay factors, outside of the scope of the planner.
Best regards,
Jubin