Management: helping manging the 3 different teams (Client Service, Tele Sales Service, BPO)

 Project Management : Launching and monitoring of different clients projectsi (creation of scripts, processes, data basesréation des process et des scripts, suivi des bases de, implementation and monitoring CRM)

 Clients Relation : Daily communication with the client, reporting, weekly production comities and monthly piloting comities 

 HR :CV Sourcing through different sources (Announces, Facebook, Advertising, Street marketing), Selection of CVs, Recruitment interview and training of canddates).

 Reporting : Statistical control of the the different team performances